Enrollment Support Specialist
Tasks
- Answer benefits enrollment questions
- Assist workers with navigating company websites
- Deliver key messages using scripts
- Document customer interaction details
- Educate workers on benefits
- Handle inbound worker interactions
- Maintain client and worker performance metrics
- Make outbound calls to workers
- Perform quality assurance audits
- Provide contact information for benefits and HR resources
- Provide technical support for enrollment platforms
- Provide virtual enrollment assistance
- Provide virtual retention assistance
- Remind workers where to file claims
- Submit tickets and forms for reporting
- Support benefits retention
- Support claims and documentation
Perks/Benefits
- 401k employer match
- Career advancement opportunities
- Dental insurance
- Flexible work environment
- Health insurance
- Long-term disability
- Mental health support
- Paid time off
- Short-term disability
- Student loan repayment options
- Tuition reimbursement
- Vision insurance
- Volunteer time off
Skills/Tech-stack
Bilingual (Spanish | Call Center | Call center operations | Claims Processing | Customer Service | Data tracking | Enrollment Support | Microsoft Office | Quality Assurance | Technical Support | Virtual communication
Education
N/A
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