Especialista en Automatización de IA y Chatbots (Bogota, híbrido)

Tasks

• Analyze complex datasets to resolve issues
• Analyze customer journey friction points
• Develop optimization goals and action plans
• Implement chatbot automation flows
• Lead transition to generative AI tool
• Optimize customer service chatbot workflows
• Recommend improvements to digital automation strategy

Perks/Benefits

• N/A

Skills/Tech-stack

Chatbot Development | Customer Service | Customer Service Automation | Data Analysis | Generative AI | Salesforce | Service automation