Estate Manager/ Senior Estate Manager - Business Analytics & Customer Insights (HMG)
Tasks
- Analyze performance data to identify trends
- Automate reporting workflows
- Coach frontline staff on case handling procedures
- Collaborate on Correspondence Management System enhancements
- Conduct training on new system initiatives
- Coordinate case resolution with internal stakeholders
- Create interactive dashboards for real time metrics
- Investigate service issues and identify root causes
- Monitor service level timelines and KPIs
- Monitor service performance indicators
- Prepare service performance reports
- Recommend corrective actions to prevent recurrence
- Serve as escalation point for complex cases
- Support User Acceptance Testing for system upgrades
Perks/Benefits
- N/A
Skills/Tech-stack
Acceptance Testing | Automation | Case management | Customer Insights | Dashboard Design | Dashboarding | Data Analysis | Key Performance Indicators | Performance indicators | Service Level | Service Level Management | Stakeholder management | User Acceptance | User Acceptance Testing | Workflow Management
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Business Administration
Roles
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