Federal Reserve Financial Services FedNow Service Fulfillment Analyst
Atlanta, GA, United States
USD 138K-176K (estimate) Senior-level Full Time
Tasks
- Assess vulnerabilities and recommend solutions
- Collaborate with cross functional teams on functional needs
- Conduct participant profile verification onboarding and maintenance
- Develop operational documentation and procedures
- Execute service requests escalated from level 1 support
- Identify process gaps and propose automation for shift left support
- Mitigate operational risks with stakeholders
- Monitor FedNow service operations
- Monitor customer success metrics and KPIs
- Perform daily backend operations for billing accounting and reconciliation
- Provide escalation support for customer issues
- Provide training and performance feedback for analysts
- Support customer onboarding for FedNow updates
- Support participant onboarding
- Troubleshoot production operational issues
Perks/Benefits
- N/A
Skills/Tech-stack
Back-office | Back-office operations | Customer Support Escalation | Customer support | Documentation | FedNow Service | ISO 20022 | ITIL | KPI Monitoring | Office operations | Operational Monitoring | Participant Onboarding | Process Automation | Reconciliation | Risk Mitigation | Support escalation | Troubleshooting
Education
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