CES Workforce Data Analytics Manager
Linda a Velha, PT, 2799-554
EUR 14K-18K (estimate) Mid-level Full Time
Tasks
- Coordinate IT and telephony issue resolution
- Generate decision support dashboards
- Integrate KPIs into daily operations
- Manage real-time operations
- Monitor transaction routing
- Oversee work schedules
- Provide first level operational troubleshooting
- Provide forecasting support
- Provide performance indicators for advisors
- Publish business continuity plan
- Train team leaders on labor planning tools
Perks/Benefits
- Career progression
- Company equipment
- Discounts at partners
- E-learning courses
- Flex benefits
- Free coffee
- Hybrid work
- Meal allowance card
- Medical support
- Work-life balance
Skills/Tech-stack
Business Continuity | Business Continuity Planning | Continuity planning | Dashboarding | Data analytics | Forecasting | IT troubleshooting | Key Performance Indicators | Performance indicators | Queue management | Real Time | Real-time monitoring | Reporting | SQL | Telephony support | Transaction routing | Workforce Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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