Field Service Engineer, Surgical Robotics
NZL-AUK Auckland, New Zealand
NZD 80K-90K (estimate) Mid-level Full Time
Tasks
- Conduct root cause analysis
- Diagnose issues and repair medical devices
- Follow up with internal and external customers
- Maintain customer complaint documentation
- Perform planned maintenance
- Perform product testing
- Prioritize customer technical support
- Provide on-site and remote customer support
- Report customer concerns and market opportunities
- Resolve service delivery issues using escalation
- Support closure of service revenue opportunities
- Support installation
- Update CRM database
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Cause analysis | Complaint management | Customer complaint management | Device repair | Electrical troubleshooting | Medical Device | Medical device repair | On-Site | On-site service | Preventive Maintenance | Product Testing | Remote Support | Root Cause Analysis | Root cause | Technical documentation | Troubleshooting
Education
Associate Degree | Bachelor Degree | Bachelor of Science | Diploma
Roles
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