(fluent English) AI Integration Specialist (remote)
Barcelona, Catalonia, Spain - Remote
R
EUR 42K-66K (estimate) Mid-level Contract Full Time
Tasks
- Analyze ticketing workflows and KPIs
- Assess ticket categories and escalation paths
- Audit support operations workflows
- Conduct client discovery sessions
- Create AI roadmaps
- Design workflow automation strategies
- Develop auto triage and agent assist approaches
- Evaluate customer support platforms
- Implement AI readiness assessments
- Monitor emerging AI technologies and best practices
- Recommend chatbot and NLP solutions
- Translate insights into executive deliverables
Perks/Benefits
- Flexible workload
- Health and wellness policy
- Inclusive international environment
- No time tracking requirements
- Professional growth support
- Remote work
- Training resources
Skills/Tech-stack
AI | APIs | Agent Assist | Auto Triage | Automation | Average Handle Time | Chatbots | Customer Experience | Customer satisfaction | Customer support | First Call Resolution | Freshdesk | Handle Time | Integrations | Intercom | Language Processing | Natural Language | Natural Language Processing | Service Level | Service Level Agreements | Ticket classification | Workflow automation | Zendesk
Education
N/A
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