(fluent English) AI Solutions Architect (Czechia)

Tasks

• Advise on emerging AI technologies and best practices
• Analyze support workflows and ticketing operations
• Conduct client discovery and audit sessions
• Design workflow and automation strategies
• Develop AI readiness assessments and roadmaps
• Evaluate customer support platforms and automation features
• Recommend AI powered solutions for customer support
• Translate insights into executive ready deliverables

Perks/Benefits

• Employee referral rewards
• Flexible work hours
• Health and wellbeing policy
• Inclusive international environment
• No time tracking requirements
• Professional growth focus
• Remote work opportunity
• Self-development support

Skills/Tech-stack

APIs | Agent Assist | Artificial Intelligence | Auto Triage | Chatbots | Customer support | Customer support operations | Freshdesk | Intercom | Language Processing | Natural Language | Natural Language Processing | ROI analysis | Support operations | Systems Integration | Ticket triage | Workflow automation | Zendesk