Fraud Analytics and Innovation Senior Analyst (IVR/Contact Center Authentication Strategy)
Tasks
- Analyze fraud program performance
- Coordinate fraud program reporting for senior management
- Create fraud strategic roadmap
- Design end to end fraud controls
- Develop fraud program strategy
- Evaluate fraud marketplace innovation
- Lead production of product performance reports
- Monitor authentication performance using integrated scorecard
- Partner cross functionally on fraud strategy execution
- Prioritize investments in fraud capabilities
- Review and advise fraud policy and process changes
- Support fraud risk and impact assessment for new products
- Support transformation initiatives business cases
Perks/Benefits
Skills/Tech-stack
Business Analytics | Business Intelligence | Communication | Critical Thinking | Data Quality | Data Quality Management | Data Visualization | Excel | Fraud management | Monitoring and surveillance | PowerPoint | Problem Solving | Quality management | Research | SAS | SQL | Testing
Education
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