Fulfillment Intern
Tasks
- Apply company procedures
- Escalate third level assistance requests
- Manage customer support requests
- Participate in training
- Report risks and anomalies
- Resolve cases within service level agreements
- Track customer cases in CRM
- Use knowledge base rules
Perks/Benefits
- N/A
Skills/Tech-stack
Customer Relationship Management | Customer communication | Customer relationship | Customer relationship management (CRM) | Customer support | Knowledge Base | Microsoft Excel | Microsoft PowerPoint | Microsoft Word | Risk Management
Education
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