Fulfillment Manager (Client Operations)

Tasks

• Audit live workflows and coordinate fixes
• Build reporting frameworks
• Coordinate between client technical product teams
• Coordinate timelines and resources for implementations
• Create technical documentation for internal teams
• Design and maintain SOPs
• Diagnose operational bottlenecks
• Establish KPIs and reporting structures
• Generate executive ready operational insights
• Implement workflow automation improvements
• Manage SLAs for client accounts
• Manage client onboarding and technical setup
• Manage cross functional handoffs with documentation
• Own end-to-end service delivery
• Perform root cause analysis
• Serve as escalation point for incidents
• Use data to coach team members

Perks/Benefits

• Holidays
• Paid time off
• Remote work

Skills/Tech-stack

Cause analysis | ClickUp | Documentation | Excel | Google Sheets | ITIL | Incident Management | Jira | KPI Reporting | Operational Metrics | Process Engineering | Project Management | Root Cause Analysis | Root cause | SLA management | SOP Development | Service Delivery | Trello | Workflow automation