GCP CCAI Architect
Tasks
- Apply UI UX principles to improve usability and productivity
- Architect CCaaS CRM and backend integrations
- Architect component based UI architecture
- Collaborate on middleware and service orchestration
- Coordinate UI integration and backend workstreams
- Create unified UI for voice chat and digital channels
- Define API led integration patterns
- Define agent workflow patterns
- Design Google CES integrations
- Design agent desktop experiences
- Ensure consistency in data models API contracts error handling and performance
- Ensure responsive low latency and scalable solutions
- Implement monitoring and continuous improvement
- Optimize UI for agent efficiency and reduced handling time
- Participate in design reviews sprint planning and backlog prioritization
- Surface AI insights recommendations and conversational flows in UI
- Translate business requirements into solution designs and architecture diagrams
Perks/Benefits
- N/A
Skills/Tech-stack
API Integration | API contracts | Agent Assist | Amazon Connect | CRM systems | Cloud platform | Component-based | Component-based UI | Data Modeling | Dialogflow CX | Error Handling | Event Driven | Event-driven architecture | GCP | Genesys | Google CCAI | Google Cloud | Google Cloud Platform | Low Latency | Low-Latency Systems | Microservices | Middleware | Performance optimization | REST API | Salesforce | Scalability | Service orchestration | ServiceNow | UI/UX | UI/UX Design | UX Design | Webhooks
Education
N/A
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