Global Analyst - Customer Implementation Analytics & Quality - Freight Forwarding
Dubai, United Arab Emirates
AED 204K-240K (estimate) Mid-level Full Time
Tasks
- Analyze transportation solutions and carriers using performance data
- Apply Lean and Six Sigma methodologies for process improvement
- Collaborate with operations commercial IT procurement stakeholders
- Conduct cost benefit analysis for freight spend optimization
- Conduct quality audits for process compliance
- Create evidence based project plans
- Define and standardize operational and commercial KPIs
- Deliver training on KPI interpretation data literacy and performance management
- Design business intelligence frameworks for performance visibility
- Develop Power BI dashboards and reporting tools
- Develop and document business processes procedures reporting requirements and system integration specifications
- Ensure data consistency accuracy and governance through audits
- Establish SOPs and drive corrective actions using performance data
- Implement and track KPIs from booking through delivery
- Lead continuous improvement initiatives using measurable KPIs
- Maintain project KPI performance and quality records for audit
- Manage implementation projects using KPI targets
- Monitor post go live performance and optimize operations
- Monitor quality metrics and service compliance including on time delivery
- Perform variance analysis and performance trend analysis
- Prepare executive reports and presentations
- Review customer requirements using data insights
- Support change management for new processes and reporting standards
- Track supply chain performance using data analytics
- Translate complex data into actionable insights for stakeholders
Perks/Benefits
- N/A
Skills/Tech-stack
Air freight | Benefit Analysis | Business Intelligence | Chain management | Cost-Benefit Analysis | Dashboarding | Data Auditing | Data Governance | Data Visualization | Data analytics | Freight Forwarding | KPI governance | Key Performance Indicators | Lean | Logistics operations | Ocean freight | Performance indicators | Power BI | Project Management | Service Level | Service Level Agreements | Six Sigma | Supply Chain | Supply Chain Management | Variance analysis
Education
Roles
Analyst | Business Analyst | Data Analyst | Logistics Analyst
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