Global Support Engineer II (Surgical Robotics)
Tasks
- Coordinate with field service product engineering and R and D
- Diagnose root cause and drive corrective actions
- Document findings and contribute to technical reports
- Evaluate new concepts and provide feedback from field use
- Provide design for service feedback and influence improvements
- Provide on-site and remote technical support
- Serve as level 3 technical escalation support
- Support system installs repairs and critical uptime events
Perks/Benefits
- 401k match
- Dependent daycare spending account
- Employee assistance program
- Employee stock purchase plan
- Health savings account
- Health, dental, and vision insurance
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability
- Paid Holidays
- Paid time off
- Short-term disability
- Tuition reimbursement
Skills/Tech-stack
Cause analysis | Device Support | Electromechanical troubleshooting | Electronics troubleshooting | Mechanical repair | Medical Device | Medical device support | Networking Fundamentals | Robotics systems | Robotics systems support | Root Cause Analysis | Root cause | Software debugging | Systems engineering | Systems support | Technical Troubleshooting
Education
Regions
Countries
States
Cities
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