Guest Service Agent at Waldorf Astoria Dubai International Financial Centre

Tasks

• Accommodate special requirements
• Assist with local attractions
• Assist with packages and promotions
• Assist with room categories and rates
• Collaborate with other departments
• Communicate guest feedback to front office
• Follow fire and life safety regulations
• Follow health and safety standards
• Follow hotel brand standards
• Follow hotel security procedures
• Maintain guest information confidentiality
• Maintain knowledge of hotel facilities
• Manage check in
• Manage check out
• Operate front office systems
• Process cash transactions
• Process credit card transactions
• Process foreign currency transactions
• Respond to guest requests
• Share guest preferences
• Update operations with guest information
• Upsell rooms and services
• Welcome guests

Perks/Benefits

• N/A

Skills/Tech-stack

Card Processing | Cash handling | Credit card | Credit card processing | Currency handling | Customer Service | Data confidentiality | Fire safety | Foreign Currency | Foreign Currency Handling | Front office | Guest relations | Health and Safety | Hospitality standards | Hotel Security | Transaction Processing | Upselling