Guest Service Agent at Waldorf Astoria Dubai International Financial Centre

Tasks

• Accommodate special requirements
• Adhere to brand standards
• Coordinate with other departments
• Follow fire and life safety regulations
• Follow health and safety standards
• Follow security procedures
• Maintain guest information confidentiality
• Maintain hotel facility knowledge
• Manage check-in and check-out
• Operate front office systems
• Process cash and credit card transactions
• Process foreign currency transactions
• Respond to guest requests
• Share guest feedback and preferences
• Upsell rooms and services
• Welcome guests

Perks/Benefits

• N/A

Skills/Tech-stack

Card Processing | Cash handling | Check In | Check Out | Check in and check out | Credit card | Credit card processing | Customer Service | Fire and Life Safety | Fire and life safety compliance | Foreign Currency | Foreign Currency Processing | Front office | Guest request handling | Health and Safety | Health and Safety Compliance | Hotel Front Office | Interpersonal Communication | Life Safety Compliance | Problem Solving | Request handling | Safety Compliance | Security procedures | Upselling