Head of AI Support Product
Tasks
- Align product roadmap with platform teams
- Build audit trails for autonomous actions
- Collaborate with engineering and data science
- Define AI support vision
- Design escalation logic
- Drive resolution rate improvement
- Implement guardrails for sensitive queries
- Improve knowledge base quality
- Integrate support actions with APIs
- Lead AI support team
- Own AI support roadmap
- Perform evals and simulation testing
- Run A B tests for prompts and procedures
- Run conversation review and failure taxonomy
- Set compliance quality standards
- Track CSAT and first contact resolution
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | AI | Agentic AI | B testing | Cohort Analysis | Compliance | Conversational AI | Data Analysis | Escalation Logic | Evaluation | GDPR | KPI Dashboards | Knowledge Base | LLM tools | Language Models | Large Language Models | PCI DSS | Product Management | Prompt engineering | RAG | Retrieval-Augmented Generation | Salesforce Agentforce | Simulation testing | Zendesk AI
Education
N/A
Roles
AI | AI Product Manager | Head | Head of AI | Head of AI Support Product | Manager | Product Manager
Regions
Countries
States
Cities
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