Head of Collections - Strategy & Analytics

Tasks

• Build collections leadership bench
• Build early vs late stage collections framework
• Create transformation roadmap with priorities and owners
• Deliver decision ready reporting
• Deliver step change improvements in first 6 months
• Design collections strategy
• Develop leaders and accountability culture
• Drive roll rate optimization
• Implement segmentation driven treatment strategies
• Improve long term customer value while optimizing collections
• Influence policy and design to protect recoveries
• Lead cross functional collaboration with Risk Product Tech and CX
• Measure treatment effectiveness and ROI
• Optimize cash collections and recovery economics
• Own collections performance
• Reduce escalations through system and process redesign
• Set up experimentation frameworks
• Stabilize collections performance and escalations in first 90 days

Perks/Benefits

• Paid business trips
• Paid public holidays
• Paid sick leave
• Paid vacation
• Relocation allowance
• Remote work
• Training and development budget

Skills/Tech-stack

Accountability Leadership | Behavioral analytics | Collections Management | Credit Risk | Credit collections | Cross-functional | Cross-functional leadership | Data Analysis | Experimentation Design | Functional leadership | ROI measurement | Rate optimization | Recovery Analytics | Risk Management | Roll Rate | Roll Rate Optimization | Segmentation | Unit economics