Head of Consumer Bank Data Analytics, CX and Research
Minneapolis, MN, United States
USD 214K-252K Executive-level Full Time
Tasks
- Align analytics and CX initiatives with business strategy
- Analyze voice of customer and CSAT
- Apply advanced statistical methods
- Build and develop analytics and CX teams
- Build customer journey and experience insights
- Create customer segmentation and product pricing analytics
- Define and implement KPIs and dashboards
- Design qualitative and quantitative research
- Develop predictive AI and ML models
- Drive CX improvement using behavioral analytics
- Drive transformation for efficiency and scalability
- Ensure data governance and security
- Lead end to end consumer banking analytics
- Provide operational leadership including financial management and vendor oversight
Perks/Benefits
- 401k match
- Adoption Assistance
- Dental benefits
- Healthcare benefits
- Life insurance
- Long-term disability
- Paid Holidays
- Paid vacation
- Parental leave
- Short-term disability
- Sick and Safe Leave
- Vision benefits
Skills/Tech-stack
Artificial Intelligence | Azure | CSAT | Customer Experience | Customer Journey | Customer Segmentation | Customer experience strategy | Customer journey mapping | Dashboarding | Data Governance | Data Quality | Digital banking | Experience Strategy | Journey Mapping | Machine Learning | Marketing Technology | Power BI | Predictive Modeling | Python | Qualitative research | Quantitative Research | Research Design | SAS | SQL | Statistical Analysis | Survey Research | Tableau | Vendor management | Voice of Customer
Education
Regions
Countries
States
Cities
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