Head of Department - Order Fulfillment

Tasks

• Allocate capacity during critical situations
• Coordinate with operations planning quality engineering
• Drive continuous improvement initiatives
• Ensure accurate order management
• Handle customer escalations
• Host quarterly business reviews
• Lead customer service team
• Manage scheduling shipment and delivery
• Monitor service metrics
• Provide service performance reports

Perks/Benefits

• N/A

Skills/Tech-stack

Business performance | Business performance reporting | Customer Relationship Management | Customer relationship | Data Analysis | Enterprise Resource Planning | Metrics Tracking | Performance reporting | Problem Solving | Relationship Management | Resource Planning | Service Metrics | Service Metrics Tracking