Health & Benefits - AI Bot Optimization Specialist (Remote)
Oak Brook, IL, United States
USD 30K-31K (estimate) Mid-level Full Time
Tasks
- Analyze conversation transcripts
- Conduct regression testing
- Develop test plans for new rollouts
- Identify emerging customer topics
- Maintain performance dashboard
- Make content corrections
- Monitor AI bot performance
- Monitor AI insights reports
- Monitor configuration changes
- Optimize conversational flows
- Perform A/B testing
- Perform go live monitoring
- Report metrics to leadership
- Run root cause analysis
- Run structured tests
- Translate knowledge gaps into content tickets
- Tune intents
- Tune retrieval configuration
- Validate content fixes
Perks/Benefits
Skills/Tech-stack
A/B | A/B Testing | B testing | CSAT | Chatbot | Contact center | Contact center metrics | Conversation Analytics | Conversational AI | Conversational flow | Conversational flow design | Customer Experience | Customer experience analytics | Dashboarding | Data Driven Testing | Data-driven | Deflection Rate | Experience Analytics | Experimentation | Flow Design | Intent Recognition | Knowledge Base | Knowledge base management | NPS | Prompt engineering | RAG | Regression testing | Resolution Rate | Retrieval-Augmented Generation
Education
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