Health Insurance Member - CX Data Scientist
Tasks
- Analyze customer journeys
- Backtest statistical models
- Build and enhance dashboards
- Conduct root cause analysis
- Create personalized communication strategies
- Define customer experience KPIs
- Develop analytical and statistical models
- Develop business cases
- Develop customer segmentations
- Ensure data quality in CRM and operational systems
- Generate data-driven insights
- Identify pain points
- Integrate and validate data from multiple sources
- Model financial impact of churn
- Provide actionable recommendations
Perks/Benefits
- Additional annual leave after 4 years
- Birthday day off
- Employer sponsored pension
- Family included health insurance
- Flexible working hours
- Gym access
- Home expense payment
- Hybrid working
- Life insurance
- Marriage leave
- Meal allowance
- Paternity leave
- Pet-friendly workspace
- School report day
- Transportation allowance
Skills/Tech-stack
Artificial Intelligence | CRM | CSAT | Clustering | Customer Experience | Customer Experience Management | Customer Journey | Customer Segmentation | Customer journey mapping | Data Modeling | Data Quality | Data integration | Experience Management | Journey Mapping | Machine Learning | NPS | Power BI | Python | Regression | SAS | SPSS | SQL | Service Blueprinting | Statistical Analysis | VoC
Education
N/A
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