Helpdesk / Chatbot support (Hybrid GDL)
Tasks
- Answer basic user questions
- Categorize incidents correctly
- Document cases in ticketing system
- Escalate complex issues to L2
- Identify chatbot issues or gaps
- Learn chatbot features and updates
- Maintain customer service and communication standards
- Monitor chatbot interactions
- Provide first line support for chatbot queries
- Resolve issues using existing solutions
- Review and analyze previous tickets
Perks/Benefits
Skills/Tech-stack
Analytical Skills | Communication | Customer Service | Documentation | English communication | Incident Management | Issue escalation | Problem Solving | Ticketing systems
Education
N/A
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