IN_Senior Associate_Agentic contact center ( Chatbots / Voicebots - Core.Ai) _GCC_Advisory_Bangalore
Bengaluru Millenia, India
INR 2500K-4800K (estimate) Senior-level Full Time
Tasks
- Architect RAG knowledge bases
- Build CI CD pipelines and containerized deployments
- Build voice bots chatbots email bots
- Deploy cloud native services with scalability and resilience
- Design contact centre transformation solutions
- Develop microservices with API first design
- Ensure security scalability compliance and monitoring
- Implement agent assist and auto quality audit
- Lead integration with IVR CRM ticketing and backend APIs
- Mentor junior developers and guide technical initiatives
Perks/Benefits
Skills/Tech-stack
API first | AWS | AWS Lex | Agent Assist | Amazon Connect | Auto quality audit | Avaya | Azure | Azure Cognitive | Azure Cognitive Services | By Design | CI/CD | Cognitive Services | Conversational AI | Docker | Event Driven | Event-driven architecture | GDPR | Genesys | GitOps | Google CCAI | Google Cloud | HIPAA | IVR | Intelligent Process Automation | Kore.AI | Kubernetes | Language Models | Large Language Models | Microservices | Microsoft Dynamics | Node.js | PCI DSS | Process Automation | Process mining | Python | Quality audit | RAG | Robotic Process | Robotic Process Automation | Salesforce | Security by design | ServiceNow | Yellow.ai | Zendesk
Roles
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