IN_Senior Associate_Agentic contact center ( Chatbots / Voicebots - Core.Ai) _GCC_Advisory_Bangalore
Bengaluru Millenia, India
INR 2486K-4144K (estimate) Senior-level Full Time
Tasks
- Architect RAG knowledge bases
- Build and optimize Voice Bots
- Build and optimize chatbots
- Design microservices and API-first solutions
- Develop agent assist frameworks
- Ensure security scalability resilience and compliance
- Implement auto quality audit systems
- Integrate IVR with CRM and ticketing
- Lead CI CD pipelines and containerization
- Lead contact centre transformation design
- Mentor junior developers
Perks/Benefits
Skills/Tech-stack
API first | API-first design | AWS | AWS Lex | Agent Assist | Amazon Connect | Auto-QA | Avaya | Azure | Azure Cognitive | Azure Cognitive Services | By Design | CI/CD | CRM Integrations | Chatbots | Cognitive Services | Conversational AI | Docker | Driven systems | Email bots | Event Driven | Event Driven Systems | GCP | GDPR | GenAI | Genesys | GitOps | Google CCAI | HIPAA | High Availability | IVR | Kore.AI | Kubernetes | Microservices | Microsoft Dynamics | Monitoring | Multilingual NLP | Node.js | PCI DSS | Python | RAG | Salesforce | Scalability | Security by design | ServiceNow | Voice bots | Yellow.ai | Zendesk
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