IN_Senior Associate_GE4CX Conversational AI Developer_GCC_Advisory_Bangalore
Bengaluru Millenia, India
INR 2000K-4000K (estimate) Senior-level Full Time
Tasks
- Apply prompt engineering
- Build multi turn multimodal agent interactions
- Build webhooks and middleware for CRM and telephony systems
- Configure agent assist knowledge recommendations and suggested responses
- Deploy CX solutions on Google cloud
- Design conversational AI workflows
- Develop integrations and REST APIs with enterprise systems
- Develop intents entities playbooks prompts and fulfillment logic
- Develop virtual agents using dialogflow CX and agent builder
- Ensure security and compliance for customer data privacy
- Fine-tune large language models
- Implement CX insights analytics dashboards
- Implement real time agent guidance call summarization
- Measure CSAT NPS AHT and containment rate
- Test deploy and support CX solutions with continuous improvement
- Use RAG for information retrieval
Perks/Benefits
Skills/Tech-stack
API Management | Agent Assist | Apigee | CX Insights | Cloud Run | Cloud Storage | Conversational AI | Dialogflow CX | Fine Tuning | Gemini API | Google BigQuery | Google Kubernetes | Google Kubernetes Engine | Kubernetes Engine | LLM Fine-tuning | Multimodal AI | Node.js | Playbooks | Postgres SQL | Prompt engineering | Pub/Sub | Python | RAG | REST | REST API | REST APIs | Sentiment Analysis | Vertex AI | Voice Biometrics | Webhooks
Education
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