IN_Senior Associate_GE4CX Conversational AI Developer_GCC_Advisory_Bangalore
Bengaluru Millenia, India
INR 2000K-4500K (estimate) Senior-level Full Time
Tasks
- Apply security and compliance for customer data privacy
- Build REST APIs webhooks and middleware integrations
- Build multi turn multimodal agent interactions
- Configure agent assist knowledge recommendations suggested responses call summarization
- Create CX insights analytics dashboards
- Deploy and run services on Cloud Run and GKE
- Design conversational AI workflows
- Develop and test end to end solutions for CX projects
- Develop intents entities playbooks prompts and fulfillment logic
- Implement virtual agents using Dialogflow CX and GCP tools
- Integrate with enterprise CRM and telephony systems
- Perform solution testing deployment and hypercare
- Tune large language models and engineer prompts
Perks/Benefits
Skills/Tech-stack
AHT | API Management | Agent Assist | Agent systems | Apigee | CSAT | CX Insights | Cloud Run | Cloud Storage | Conversational AI | Customer Experience | Dialogflow CX | Fine Tuning | Gemini API | Gemini Enterprise for Customer Experience | Google BigQuery | Google Gemini | Google Gemini Enterprise | Google Gemini Enterprise for Customer Experience | Google Kubernetes | Google Kubernetes Engine | Integration Middleware | Intent Accuracy | Kubernetes Engine | LLM Fine-tuning | Multi Modal Agent Systems | Multi-Modal | NPS | Node.js | Playbooks | PostgreSQL | Prompt engineering | PubSub | Python | RAG | REST APIs | Sentiment Analysis | Vertex AI | Voice Biometrics | Webhooks
Education
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