IN_Senior Associate_GE4CX Conversational AI Developer_GCC_Advisory_Bangalore
Bengaluru Millenia, India
INR 2000K-4500K (estimate) Senior-level Full Time
Tasks
- Apply voice biometrics and sentiment analysis
- Build multi turn multimodal agent interactions
- Configure agent assist knowledge recommendations and suggested responses
- Deploy scalable GCP services using Cloud Run and GKE
- Design conversational AI workflows
- Develop REST APIs and webhooks
- Develop intents entities playbooks and prompts
- Ensure security and compliance for customer data
- Implement CX insights and analytics dashboards
- Implement LLM fine tuning and prompt engineering
- Implement fulfillment logic and conversation flows
- Integrate GE4CX with CRM and telephony systems
- Measure CSAT NPS AHT containment rate intent accuracy
- Support end-to-end project delivery including testing and deployment
Perks/Benefits
- N/A
Skills/Tech-stack
AHT | API Management | Agent Assist | Agent systems | Apigee | BigQuery | CSAT | CX Insights | Cloud Run | Cloud Storage | Cloud platform | Conversational AI | Data Studio | Dialogflow CX | Entities | Fine Tuning | GE4CX | Gemini API | Google Cloud | Google Cloud Platform | Google Kubernetes | Google Kubernetes Engine | Intent Accuracy | Intents | Kubernetes Engine | LLM Fine-tuning | Looker | Multi Modal Agent Systems | Multi-Modal | NPS | Node.js | Playbooks | Prompt engineering | PubSub | Python | RAG | REST API | Sentiment Analysis | Vertex AI | Voice Biometrics | Webhooks
Education
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