IN_Senior Associate_GE4CX Conversational AI Developer_GCC_Advisory_Bangalore
Bengaluru Millenia, India
INR 2000K-4500K (estimate) Senior-level Full Time
Tasks
- Apply LLM fine tuning and prompt engineering for multimodal experiences
- Build CX insights and analytics dashboards for customer experience metrics
- Build fulfillment logic and integrations using Python or Node.js
- Configure agent assist knowledge recommendations and agent guidance
- Deliver end to end implementation from requirements to testing and deployment
- Deploy scalable secure CX solutions on Google Cloud Platform
- Design conversational AI workflows and multi step interactions
- Develop REST APIs webhooks and middleware for CRM and telephony integrations
- Develop and optimize intents entities playbooks prompts and conversation flows
- Ensure security compliance and customer data privacy for contact center AI
- Implement Dialogflow CX virtual agents and conversational AI
Perks/Benefits
- N/A
Skills/Tech-stack
API Management | Agent Assist | Apigee | Avaya | BigQuery | CX Insights | Cisco | Cloud Run | Cloud Storage | Cloud platform | Conversational AI | Data Studio | Dialogflow CX | Fine Tuning | Gemini APIs | Genesys | Google Cloud | Google Cloud Platform | Google Kubernetes | Google Kubernetes Engine | Intent Accuracy | Kubernetes Engine | LLM Fine-tuning | Language Models | Large Language Models | Looker | Multimodal AI | Node.js | Playbooks | Prompt engineering | Pub/Sub | Python | RAG | REST API | REST APIs | Salesforce | Sentiment Analysis | Vertex AI | Voice Biometrics | Webhooks
Education
Roles
AI | AI Developer | AI Engineer | Conversational AI Developer | Developer | Engineer
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