Installment Loan Collection Representative

Tasks

• Communicate professionally with members
• Contact members to arrange payments on delinquent installment loans
• Coordinate automatic payments payroll deductions and ACH origination
• Initiate repossession process with third party repossession company
• Liquidate security when required
• Perform skip tracing
• Provide member support during heightened emotional states
• Request revocation of credit lines
• Use collection practices to mitigate loan losses

Perks/Benefits

• Career growth
• Dental insurance
• Disability benefits
• Employee assistance program
• Employee discounts
• Flexible spending plan
• Health insurance
• Health savings account
• Internal Job Postings
• Life insurance
• Mentoring and training programs
• On-site fitness center
• Paid time off
• Retirement plan 401k
• Retirement plan pension
• Tuition reimbursement
• Vision insurance

Skills/Tech-stack

ACH | Automated Loan Processing System | Collection Screen | Conflict Resolution | Credit line revocation | De escalation communication | De-escalation | Mastercard | Member Account File | Repossession processing | Skip tracing | Temenos Collection System