Intermediate NPS Data Analyst
São Paulo, São Paulo, Brazil
BRL 123K-133K (estimate) Mid-level Full Time
Tasks
- Analyze NPS results
- Analyze NPS results across countries
- Collaborate with customer support on close the loop process
- Design NPS surveys
- Distribute NPS surveys
- Ensure NPS survey data integrity
- Lead cross functional NPS improvement initiatives
- Leverage Databricks for data driven decisions
- Manage NPS process end to end
- Partner with analytics and data teams for deeper analysis
- Present customer satisfaction data to leadership
- Report NPS insights
Perks/Benefits
- Casual office dress code
- Childcare assistance
- Days off
- Dental insurance
- Discounts on company products
- Discounts on medications
- Health insurance
- Language learning platforms and training
- Life insurance
- Meal allowance
- Partnership discounts
- Private pension plan
- Scholarship program
- School Supplies Support
- Transportation allowance
- WellHub partnership
Skills/Tech-stack
Braze | Business Intelligence | Data Analysis | Databricks | Excel | Looker | Medallia | NPS | Power BI | PowerPoint | SQL | Tableau
Education
Roles
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