IT Enablement Specialist

Tasks

• Build and maintain integration map
• Configure ITSM tools
• Configure project management tools
• Facilitate process adoption with teams
• Improve IT processes using ITIL
• Maintain knowledge base
• Maintain knowledge management process
• Manage change management
• Manage incident management
• Own IT processes
• Set knowledge base objectives
• Support project management

Perks/Benefits

• Hybrid work

Skills/Tech-stack

Change Management | Freshservice | IT Service Management | IT service | ITIL | ITSM tools | Incident Management | Integration mapping | Jira | Jira Service | Jira Service Management | Knowledge Base | Knowledge Management | Knowledge base management | PMP | Prince2 | Project Management | Service Management | ServiceNow | System Integration