IT Operations - Service Delivery Manager - Data Warehousing, - Remote, US
Tasks
- Act as single point of contact
- Confirm customer satisfaction
- Coordinate managed service delivery
- Create dashboard reporting
- Generate service level agreement reports
- Govern service management processes
- Initiate escalations
- Liaise between support team and stakeholders
- Manage enhancement queue
- Manage incident and change management
- Manage service budget
- Manage service requests and incidents
- Monitor SLA compliance
- Oversee onboarding and workflows
- Prioritize incidents and service requests
- Research and troubleshoot technical issues
- Run continual service improvement
Perks/Benefits
Skills/Tech-stack
Active Directory | Change Management | Dashboard Reporting | IT Service Management | IT service | Incident Management | KPI Reporting | MFA | Microsoft Azure | Microsoft Office | Microsoft Office 365 | Networking | Office 365 | Remote Access | Remote access tools | SSO | Server Administration | Service Management | ServiceNow | SharePoint
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
Regions
Countries
States
Cities
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