IT Support and Analytics Analyst
Tasks
- Analyze IT support and monitoring data
- Coordinate issues with specialized technical teams
- Develop and maintain reports and dashboards
- Identify trends recurring issues and at risk devices
- Install configure and troubleshoot hardware and software
- Log track and document support activities in ITSM tools
- Manage incidents and service requests
- Perform system maintenance updates and reimaging
- Provide data-driven insights and recommendations
- Provide frontline technical support
- Support root cause analysis and continuous improvement
Perks/Benefits
Skills/Tech-stack
Cause analysis | Continuous Improvement | Dashboard Development | Data Analysis | Device Support | Hardware Troubleshooting | IT Service Management | IT service | Incident Management | Key Performance Indicators | Mobile Device | Mobile device support | Moveworks | NexThink | Performance indicators | Power BI | Python | Reimaging | Report Development | Root Cause Analysis | Root cause | SQL | Service Management | ServiceNow | Software Troubleshooting | Stakeholder management | System maintenance | Tableau
Education
N/A
Regions
Countries
States
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