ITSM Automation & Optimization Leader (ITIL Expert)
Tasks
- Advise stakeholders across technology risk and audit
- Define ITSM KPIs KRIs and experience metrics
- Define process guardrails and risk controls
- Drive automation first ITSM strategy
- Embed automation into ITSM workflows and deployment pipelines
- Facilitate global alignment workshops and working groups
- Lead ITSM process optimization
- Mentor ITSM practitioners and improve maturity
- Retire low value manual controls
- Serve as enterprise authority on ITIL processes
- Sponsor dashboards and automated reporting
- Use data to refine process and automation priorities
Perks/Benefits
- Accident insurance
- Caregiver leave
- Dental insurance
- Disability insurance
- Discretionary bonus program
- Flexible work options
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement benefits
- Vision insurance
Skills/Tech-stack
Artificial Intelligence | Automation | COBIT | ISO/IEC | ISO/IEC 20000 | IT Service Management | IT service | ITIL | ITSM | Orchestration | Process Automation | Robotic Process Automation | Service Management | Workflow automation
Education
N/A
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