Jr. Manager - Data Architecture

Tasks

• Create SOPs
• Create architectural drawings
• Create system standards
• Create technical documentation
• Design and configure IVR applications
• Design and configure call flows
• Design contact center solutions
• Develop and maintain voice applications
• Gather requirements
• Lead contact center solution design and implementation
• Provide direction to technical team

Perks/Benefits

• N/A

Skills/Tech-stack

Calabrio Analytics | Calabrio One | Calabrio Recording | Calabrio WFM | Call flows | Cisco CUCM | Cisco CVP | Cisco Call Studio | Cisco Outbound Campaign | Cisco UCCE | Cisco Unity | Cisco Unity Connection | Cisco Voice | Cisco Voice Gateways | Computer Telephony Integration | Computer telephony | IVR | System Documentation | Telephony Integration | Unity Connection | Voice Gateways | Webex Calling