Digital Embedded Support Team Lead

LOC0001204, India

INR 2486K-4144K (estimate) Senior-level Full Time

@ C...

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Found 1d ago

Tasks

Align support workload with targets
Automate manual support tasks
Balance ticket workload and knowledge
Collaborate with QA on features and bug fixes
Conduct root cause analysis
Coordinate knowledge transfer with engineering
Develop support tools and processes
Identify skill gaps and training needs
Improve support KPIs
Manage support operations
Monitor and report support performance
Prevent recurrence with issue resolution sharing
Prioritize and resolve system issues with DevOps
Resolve escalated customer incidents

Perks/Benefits

Hybrid work model

Skills/Tech-stack

Education

Bachelor of Engineering | Bachelor of Science | Master of Science

Roles

Regions

Asia/Pacific

Countries

India

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