Client Retention Specialist for a U.S. B2B Voice AI Solutions Company

Tasks

• Analyze client journeys for pain points
• Collaborate with operations product and sales
• De escalate client escalations
• Document client interactions in CRM and internal systems
• Follow SOPs and concession policies
• Provide actionable solutions to prevent churn
• Resolve client concerns via video calls
• Retain dissatisfied clients

Perks/Benefits

• Fast-paced startup environment
• Remote work opportunity

Skills/Tech-stack

Account Management | Active Listening | CRM | Client Relations | Crisis management | Customer Retention | Customer Success | Emotional Intelligence | English communication | Problem Solving | Project Management | Slack