Support Operations Analyst
San Francisco, CA | New York City, NY | Seattle, WA
USD 131K-165K Mid-level Full Time
Tasks
- Analyze support metrics
- Build staff models
- Collaborate with support teams
- Develop automation frameworks
- Establish vendor metrics
- Forecast support volume
- Investigate support performance
- Maintain dashboards
- Model staffing scenarios
- Partner with finance
- Partner with vendors
- Translate data insights
- Work with product and engineering teams
Perks/Benefits
Skills/Tech-stack
Analysis tools | Analysis tools (Hex, Looker) | Automation | BigQuery | Capacity Planning | Data Analysis | Data Storytelling | Data Visualization | Forecasting | Operational Strategy | SQL | Support Tools | Support metrics | Support operations | Support support | Support support tools | Vendors Management
Education
N/A
Regions
Countries
States
Related jobs
-
Business Data Analyst II USD 55K-90KDAX | Data Modeling | Data Visualization | Management System | Power BIDental insurance | Discounted stock purchase | Medical insurance | Paid time off | Prescription CoverageMid-level Full TimeCharlotte, NC, US5h ago
-
AWS | AWS Cloud | AWS Cloud storage | Access Control | Amazon S3Senior-level Full TimeAustin, TX5h ago
-
Entry-level InternshipUSA-VA-Stafford8h ago
-
Senior Data Analyst USD 50K-50KBusiness Intelligence | Data Modeling | Forecasting | Microsoft Excel | Power BIOn-site childcare | Paid Holidays | Paid parental leave | Paid time off | Public service loan forgivenessSenior-level Full TimeTexas-Dallas-5323 Harry Hines Blvd9h ago
-
Analyst - Advanced Business Analytics USD 65K-115KCampaign analytics | Dashboard Development | Database Marketing | Experiment design | PowerBI401k matching | Employee assistance program | Employee discounts | Paid time off | Tuition reimbursementEntry-level Full Time500 Woodward Avenue, MI, 601 S. … R9h ago
-
AI & LLM Infrastructure FinOps Analyst USD 160K-220KAWS CUR | Anomaly Detection | Anthropic | Azure Cost Management | Azure OpenAIMid-level Full TimeNew York9h ago
-
AI Research Analyst & BD - Global Apple Partnership USD 108K-220KAI Agents | API Integration | Cost modeling | Data Science | ForecastingExecutive-level Full TimeSan Jose, California, United States9h ago
-
Senior Engineering Analyst, Trust and Safety, Cloud USD 159K-231KAI Agents | API | Anomaly Detection | Artificial Intelligence | BenchmarkingSenior-level Full TimeWashington D.C., DC, USA10h ago
-
Technical Data Analyst Intern USD 42K-42KAI | APIs | Data Automation | Data Modeling | Data ValidationLearning and development opportunitiesEntry-level InternshipWall, NJ, 07727, USA11h ago
-
API | Business Analysis | Data Analysis | Integration | Salesforce.comPaid leave | Paid volunteer timeSenior-level Full TimeNew York, NY, United States13h ago
-
Data and Analytics Specialist USD 120K-130KData Mining | Data Quality | Data Visualization | Data Warehousing | Electronic Health RecordsEntry-level Full TimePittsburg, KS, US21h ago
-
ServiceNow Data Analyst USD 86K-165KExcel | IT Service Management | IT service | ITIL | Now Assist401k match | Achievement Awards | Educational assistance | Flexible work schedules | Parental leaveMid-level Full TimeUS-TX-REMOTE, United States R21h ago
-
Digital Optimization Analyst USD 64K-89KA/B | A/B Testing | Adobe Target | B testing | Contentsquare401k match | Employee Assistance Program (EAP) | Flexible spending | Health, dental & vision plans | Life insuranceMid-level Full TimeFort Mill SC 29715, United States21h ago
-
Senior Healthcare Data Analyst - Remote USD 82K-116KDatabricks | Power BI | SQL | Tableau401k match | Adoption reimbursement | Critical illness insurance | Dental insurance | Disability insuranceSenior-level Full TimeSentara Health Plans Virginia Beach II, … R21h ago
-
Agile | Cloud Computing | Event Driven | Event-driven architecture | Git401k match | Dental insurance | Health insurance | Paid time off | Vision insuranceSenior-level Full TimeOne PNC Plaza (PA370), United States21h ago
-
Data Analyst USD 61K-141KAgile | Data Catalog | Data Governance | Data Management | Data MappingDependent care | Disability insurance | Health benefits | Life insurance | Paid leaveMid-level Full TimeUSA, OH, Beavercreek (3800 Pentagon Blvd), …21h ago
-
Data Analyst USD 77K-176KAgile | Apache Spark | Automation | Data Validation | Data VisualizationDependent care | Disability insurance | Health insurance | Life insurance | Paid leaveMid-level Full TimeUSA, NC, Camp Lejeune (501 N …21h ago
-
Data Analyst, Kidney Transplant Program USD 64K-104KData Quality | Data Visualization | Electronic Medical Record | Excel | Healthcare DataAdoption Assistance | Fertility benefits | Financial coaching and counseling | Health, dental, vision, and life insurance | Paid parental leaveMid-level Full TimeChristiana Main Building, United States21h ago
-
Incentive Compensation & Data Analyst USD 62K-90KAccrual management | Alteryx | Data Modeling | Data forecasting | Excel401k | Dental insurance | Disability insurance | Employee discounts | Employee stock purchase planMid-level Full TimeTowson MD USA - 701 E …21h ago
-
Business Intelligence | Business Process | Business process improvement | Data Analysis | Data Visualization401k | Dental insurance | Medical insurance | Paid sick hours | Vision insuranceMid-level Contract Full TimeRidgefield Park, NJ, United States21h ago
-
Business Data Analyst USD 46K-54KDashboarding | Data Integrity | Data Mining | Data Modeling | Data VisualizationAccident insurance | Accrued PTO | Critical illness coverage | Dental insurance | Health insuranceMid-level Full TimeCasper, WY22h ago
-
Data Analysis | Data Curation | Data Exploration | Data Mining | Data ModelingMid-level Full TimeRochester, MN, United States1d ago
-
DAX | Excel | Power Automate | Power BI | Power Query401k match | Dental coverage | Disability insurance | Life insurance | Medical coverageSenior-level Full TimeRensselaer, NY, United States1d ago
-
Senior Associate Data Visualization USD 99K-136KAWS Athena | Alteryx | Amazon QuickSight | Amazon S3 | Compliance testingBackup childcare | Financial coaching | Health care coverage | Mental health support | On-site health and wellness centersMid-level Full TimeJacksonville, FL, United States1d ago
-
Data Analysis | Data Pipelines | Database Management | ETL | Power Apps401k match | Dental insurance | Health insurance | Life insurance | Paid HolidaysSenior-level Full TimeRedmond, WA, United States1d ago