L1 Support Analyst (Chatbot Support)
Tasks
- Categorize issues correctly
- Document incidents in ticketing system
- Escalate unresolved issues to L2
- Handle chatbot related queries
- Identify chatbot issues
- Learn chatbot features and updates
- Maintain customer service communication
- Monitor chatbot interactions
- Provide first-line customer support
- Respond to basic user questions
- Review previous tickets
Perks/Benefits
- Career growth
- Christmas bonus
- Life insurance
- Medical insurance
- Paid vacation
- Personal days
- Vacation bonus
Skills/Tech-stack
Analytical Skills | Customer support | English | Incident Management | Issue Categorization | Problem Solving | ServiceNow | Ticketing systems
Education
N/A
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