AI Customer Support Jr/Ssr

MXN 1040K-1300K (estimate) Senior-level Full Time Found 13d ago

Tasks

• Assist with onboarding and customer success
• Audit AI conversations for bugs and improvements
• Collaborate with product and engineering teams
• Document support activities
• Ensure issues are resolved within SLA
• Identify recurring issues and update FAQs
• Monitor alerts and customer feedback
• Respond to inquiries via WhatsApp email Slack
• Troubleshoot AI problems and API integrations

Perks/Benefits

• Hybrid work
• Language classes
• OpenAI premium license
• Paid time off

Skills/Tech-stack

AI Behavior | API Integrations | Communication | Customer Relationship Management | Customer relationship | Customer support | Helpdesk | JSON | Organization | Process Automation | Python | Relationship Management | Teamwork | Tech troubleshooting | Technical Support | Troubleshooting