Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics
San Antonio, Texas, UNITED STATES; Chesapeake, Virginia, UNITED STATES; Colorado Springs, Colorado, UNITED STATES; Phoenix, Arizona, UNITED STATES; Tampa, Florida, UNITED STATES
USD 127K-243K Senior-level Full Time
Tasks
- Analyze performance data
- Define outcome measures
- Develop analytical frameworks
- Drive executive decision making with data storytelling
- Evaluate strategic insights
- Identify measure monitor and control business risks
- Identify trends
- Lead capacity planning
- Lead stakeholder discussions
- Manage business hypotheses and assumptions
- Optimize workforce utilization
- Provide team guidance and training
- Recommend workforce optimization solutions
Perks/Benefits
- N/A
Skills/Tech-stack
Analytics | Business Consulting | Capacity Planning | Cross-Functional Collaboration | Cross-functional | Data Analysis | Data Storytelling | Financial Analysis | Forecasting | Functional collaboration | Loss analysis | Predictive Modeling | Profit and Loss | Profit and Loss analysis | Project Management | Risk Management | Statistical Analysis | Workforce Planning | Workforce optimization
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
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