Lead Consultant - Site Reliability Engineers/L2

India-Bangalore

INR 2535K-4225K (estimate) Senior-level Full Time

@ G...

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Found 4h ago

Tasks

Assess incident severity priority and escalation
Conduct weekly incident reviews
Coordinate high impact incident communications
Document incident management processes and playbooks
Drive incident and problem management requirements
Engage technology teams for service restoration
Execute incident recovery measures and contingencies
Follow procedures and update documentation
Handle audit and compliance remediation
Identify granular root cause for sev1 to sev4
Log known errors in known error database
Mitigate and restore business operations
Oversee chaos engineering resiliency exercises
Participate in permit to operate change activities
Perform root cause analysis and restoral steps
Prepare incident ticket for problem management
Provide requirements for task automation and tooling
Research and remediate customer data issues
Resolve majority of level 2 incidents
Review access requests and manage entitlements

Perks/Benefits

Skills/Tech-stack

Education

Bachelor of Engineering | Bachelor of Science | Master of Computer Applications

Roles

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Lead Consultant - Site Reliability Engineers/L2

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