Lead Data Analyst
US, Dayton, OH, United States
USD 113K-135K (estimate) Senior-level Full Time
Tasks
- Align reporting to business objectives
- Create executive-ready narratives
- Define and enforce KPI standards
- Deliver ad-hoc analyses
- Deliver diagnostic and predictive insights
- Design, build, and maintain reporting solutions
- Develop standardized KPI dashboards
- Ensure KPI consistency across queues divisions and business units
- Establish documentation protocols for metric definitions
- Facilitate stakeholder sessions for reporting requirements
- Implement reporting methodology transparency
- Maintain data governance documentation
- Monitor data integrity and implement quality controls
- Produce recurring operational reporting and executive scorecards
- Promote data literacy across business partners
- Recommend process improvements based on analytics
- Serve as Genesys Cloud SME
- Support redundancy planning and knowledge transfer
- Translate business challenges into analytical frameworks
- Validate configuration changes and reporting impacts
Perks/Benefits
- N/A
Skills/Tech-stack
AHT | CSAT | Contact center | Contact center analytics | Data Governance | Data Lineage | Data Quality | Data Stewardship | Data Storytelling | Data Warehousing | ETL | Excel Modeling | FCR | Genesys Cloud | IVR Performance | KPI governance | Management analytics | Power BI | SQL | Service Level | Tableau | Workforce Management | Workforce Management Analytics
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Analyst | Data Analyst | Lead | Lead Data | Lead Data Analyst
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