Lead Data Scientist
Primary location: Gurgaon, Haryana
INR 3715K-5572K (estimate) Senior-level Full Time
Tasks
- Analyze contact center and customer journey datasets
- Apply NLP for voice and conversational AI
- Build machine learning models for customer experience
- Create unified datasets from contact center platforms
- Deploy machine learning models in production
- Design data pipelines in Snowflake and Azure Databricks
- Integrate data from Amazon Connect
- Integrate data from Amazon Lex
- Integrate data from Genesys Engage
- Integrate data from Google Dialogflow
- Integrate data from NICE CXone
- Lead ML lifecycle experimentation and deployment
- Mentor and collaborate with analytics and engineering teams
- Optimize call flows and self service experiences
- Optimize data pipelines for performance and scalability
- Use Snowflake data cataloging and governance
Perks/Benefits
Skills/Tech-stack
AI Studio | Amazon Connect | Amazon Lex | Azure | Azure Databricks | Conversational AI | Data Cataloging | Data Engineering | Data Governance | Data Pipelines | Data integration | Genesys Engage | Git | Google Dialogflow | IVR | Language Processing | Machine Learning | NICE CXone | NLP | Natural Language | Natural Language Processing | Python | SQL | Snowflake | Snowflake Cortex | United AI Studio
Education
N/A
Roles
AI/ML Engineer | Data Scientist | Engineer | Lead | Lead AI/ML Engineer | Lead Data | Lead Data Scientist | ML Engineer | Scientist
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