Lead IT Support Specialist Fulfillment Center
Address: 6275 WINCHESTER BLVD,CANAL WINCHESTER,OH,43110-00000-01408-M
USD 30K-60K Senior-level Full Time
Tasks
- Advise customers on technical issues
- Collaborate cross-functionally
- Conduct audits and report task completion
- Coordinate service requests
- Document fault patterns and fixes
- Install hardware and software
- Maintain and troubleshoot material handling software
- Manage ticket resolution tracking
- Order and maintain IT inventory
- Plan and manage workload
- Provide second and third level support
- Reset equipment to resolve issues
- Resolve escalated support issues
- Troubleshoot LAN and RF devices
- Troubleshoot and repair desktops printers and networks
- Upgrade systems
Perks/Benefits
- N/A
Skills/Tech-stack
AIX | AS400 | Desktop PC | ISeries | Inventory Management | LAN | Material Handling | Material Handling Software | Microsoft Office | Microsoft Windows | Network Troubleshooting | Printers | RF communication | Request Management | Service Request | Service request management | Ticketing systems | Unix | VMware | VSphere | Windows server
Roles
IT | IT Support | IT Support Lead | IT Support Specialist | Lead | Specialist | Support Lead | Support Specialist
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