Lead Product – AI Solutions
Navi Mumbai, Maharashtra, India
INR 3000K-5000K (estimate) Senior-level Full Time
Tasks
- Build autonomous AI agents for customer queries
- Deploy AI based contact center solutions
- Design AI powered communication solutions
- Design voice solutions IVR hosted PBX SIP trunking VoIP
- Develop GENAI use cases
- Drive customer experience transformation initiatives
- Ensure integration with CRM systems and APIs
- Evaluate and implement AI tools frameworks and cloud services
- Implement automation led customer engagement
- Implement speech analytics and voice automation platforms
- Integrate network and services
- Manage CPaaS solutions SMS Voice WhatsApp Email APIs
- Manage end to end solution lifecycle design deployment optimization
- Optimize voice infrastructure reliability and cost
- Scale CCaaS solutions
- Stay updated on AI contact center and communication platform trends
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | AWS | AWS AI | Agentic AI | Artificial Intelligence | Automation | Azure AI | CCaaS | CPaaS | CRM Integration | Cloud Contact Center | Contact center | Generative AI | Google AI | Google Cloud | Hosted PBX | IVR | Language Processing | Microservices | Microsoft Azure | Natural Language | Natural Language Processing | Omnichannel Messaging | SIP trunking | Speech Analytics | System Integration | VoIP
Education
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