Lead Quantitative and Qualitative Researcher- Remote
Nationwide Remote Office (US99), United States
R
USD 119K-202K Senior-level Full Time
Tasks
- Advise on data visualization approaches
- Analyze voice of the customer feedback
- Apply ethical research practices
- Apply human centered design and service design principles
- Conduct interviews and usability tests
- Create research artifacts like reports personas and journey maps
- Define customer experience success metrics
- Design quantitative and qualitative research studies
- Evaluate research impact on service outcomes
- Lead survey strategy and analytics
- Link research insights to service performance and outcomes
- Partner with designers and data scientists to improve usability
- Present findings to stakeholders
- Synthesize research findings into insights
Perks/Benefits
Skills/Tech-stack
Data Analysis | Data Visualization | Ethical Research | Ethnography | Human Centered | Human-Centered Design | Interviews | Journey Mapping | Mixed methods | Persona development | Qualitative Analysis | Quantitative Analysis | Service Blueprinting | Service Design | Survey design | Surveys | Usability Testing | Voice of the Customer
Education
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