Líder Speech Analytics
Cuautitlán Izcalli, MEX, MX
MXN 171K-171K (estimate) Entry-level Full Time
Tasks
- Configure Genesys STA categories and topics
- Coordinate coaching and process improvements
- Define speech analytics strategy
- Detect speech analytics risks and trends
- Identify sentiment and compliance issues
- Implement speech analytics governance
- Improve KPIs and adoption
- Manage speech analytics analysts
- Present executive reports
- Prioritize calls for analysis
- Propose speech analytics automation
- Review analysis quality
- Validate dashboard metrics
- Validate transcription accuracy
Perks/Benefits
Skills/Tech-stack
ARIMA | Clustering | Cross-validation | Dashboarding | Data Governance | Data Quality | Decision Trees | Feature Selection | Genesys | MATLAB | Machine Learning | Matplotlib | NLP | NumPy | Pandas | Plotly | Power BI | Prophet | Python | Regression | SARIMA | SQL | Seaborn | Series analysis | Speech Analytics | Statistical modeling | Tableau | Time Series | Time Series Analysis | XGBoost
Education
Language: es
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