LUOA Enrollment Call Center Agent
Tasks
- Answer admissions and academic policy questions
- Build rapport to improve retention
- Connect families with appropriate resources
- Convert prospective students to enrolled students
- Counsel applicants on admission requirements
- Evaluate transcript requirements
- Facilitate enrollment meetings with families
- Manage inquiries and applications
- Provide customer service via phone and email
- Record contacts in management systems
- Register new applicants for courses
- Resolve student parent issues
- Troubleshoot online academy enrollment issues
- Use multiple systems and resources to assist students
Perks/Benefits
Skills/Tech-stack
Communication | Customer Service | Microsoft Office | Organization | Problem Solving | Sales
Education
N/A
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